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Frequently Asked Questions



  • How do I set up an online ordering account if I AM currently a United Coffee Service customer?
    • If you are an existing United Coffee Service customer, you can create your online ordering account automatically online. Simply click the "Sign Up" button on the top menubar or the "Sign Up" link at the top of the site. You will be brought to a page that allows you to select if you are a new or existing customer. You will be asked to provide your name, email address, password, and a valid United Coffee Service account number in order to create your account. Please note that once you create your account, you should be able to start shopping online the same day.
  • How do I set up an online ordering account if I am NOT currently a United Coffee Service customer?
    • If you are an not existing United Coffee Service customer, you must have your account created by someone at United Coffee Service. You can initiate the process online. Simply click the "Sign Up" button on the top menbuar or the "Sign Up" link at the top of the site. You will be brought to a page that allows you to select if you are a new or existing customer under "Sign Up To Order Online". Click on the right button for new customers. Fill out the form as completely as possible and someone from United Coffee Service will contact you promptly to set up your account.
  • How do I login to United Coffee Service' online ordering?
    • You must be a member to login. The login is always accessible from the top of the site header on any page throughout our site. Simply type your E-mail address and password in the login box provided. You will be brought to your quick order page and a welcome message will appear upon successful login at the top of the page.
  • Common questions about the Quoted Items Page and My Shopping Lists
    • What is the Quoted Items page?
      • The Quoted Items Page is "your" list of items that you purchase from United Coffee Service at special pricing on a regular basis. This page is also known as your contracted items. The purpose of the Quoted Items page is to provide a fast and easy method for you to order the products you have contracted pricing on. Only a member will see a Quoted Items List.
    • How do I Order item(s) from Quoted Items Page?
      • You can select quantities for all the products you want to order, select the unit of measure you would like to purchase them in, and then hit any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
    • How do I Add/Remove Items on Quoted Items Page?
      • Items that you receive contracted pricing on will always display on the Quoted Items page. You cannot add or edit products on this page. To manage your own product lists, please use the My Shopping Lists feature described below.
    • What are My Shopping Lists?
      • The My Shopping Lists feature is "your" lists of items that you purchase from United Coffee Service. The purpose of My Shopping Lists is to provide a fast and easy method for you to order the merchandise you order most frequently or that is important to you. You can build as many lists as you want and manage them all online.
    • How do I Order item(s) from My Shopping Lists?
      • To view your lists, select "My Shopping Lists" from the "Online Ordering" menu option. You will be brought to a page that displays all the shopping lists you have created. Simply click on a list name to be brought to the items it contains. You can select quantities for all the products you want to order, select the unit of measure you would like to purchase them in, and then hit any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
    • How do I Add/Remove Items from My Shopping Lists?
      • To add an item to your shopping lists, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "add to my shopping lists" and the item will automatically show up along with your other added items on the shopping list Page. To remove an item from the shopping list, just click the hyperlink under the product that says "Remove From LISTNAME" and the page will reload with that item removed from the shopping list. You can also delete an entire list if it is no longer needed.
  • I just received an email reminder to order, but I don't need supplies. Do I need to do anything?
    • When you receive an email reminder from United Coffee Service, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintenance. If you do not need anything, there is no need to respond or contact United Coffee Service. You can always order at any time when you need something; the email reminders just serve as an extra part of the online customer service.
  • I have logged in but every page says "The Information Is Currently Unavailable." What Does This Mean?
    • United Coffee Service provides custom pricing on the web to all of its customers, so the experience is no different than having to contact us yourselves for your pricing. However, in order for the pages to display products, your custom price for that product must be created by our software. If you have a new account or have an existing account that you were able to order from and start receiving this message, please contact us and we will ensure your problem will be attended to immediately.
  • I forget my password - can you send it to me?
    • If you've forgotten your password, simply click on forgot password link on the member login section on the top menubar, enter your login email address, and for security purposes, we will promptly reset and e-mail you your new password.
  • How do I Add/Remove Items in the Shopping Cart?
    • To add an item to your Shopping Cart, simply select an amount in the quantity drop down box located near the item price. Then select the unit of measure you would like to purchase the items in. Clicking any ONE add to cart button on a page will add all the items you have selected to your cart at once. You can add an item(s) from all Searches, Product Catalog, History and Custom Order Pages. To remove a product from your Shopping Cart, go the Shopping Cart page, click on REMOVE checkbox or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Proceed to Checkout" in the small cart on the right side of the page or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly add all the items on the page to your cart. You will always see your cart contents on the right side of the screen under the search box for quick reference.
  • What does the order history page let me do?
    • The Order History page displays your online order history with United Coffee Service. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to United Coffee Service.
  • How do I locate products I am looking for?
    • We provide the most flexible Search capabilities in the industry. With over 25 years experience in dealing with customers we know what a customer requires in order to locate a product. You can search by SKU by entering any part of a product number. We will respond with any/all products that meet your selection criteria. In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely be at a substantially lower price. We always provide a Search box located near the navigation menu on right side of your screen. Simply enter anything you want and we will respond with all products that meet your selection criteria. The system has most products identified by keywords and we search those keywords as well as all of the information associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter whatever information you do have.
  • I've used the search feature, but I still can't find what I want. What should I do?
    • If you have this much difficulty in locating the product you require, we just may not carry it online. However, we can almost certainly order any item(s) you are looking for. Please contact us by clicking here and we will attempt to assist you.
  • What happens if I have already ordered an out-of-stock item?
    • When your delivery arrives, any items out-of-stock will be noted on your printed invoice. We will deliver these items as soon as we receive them. If you do not want us to deliver the out-of-stock items please contact us and inform customer service to cancel the backorder.
  • What happens if I want to order an out-of-stock item?
    • We try to update our stock levels online immediately. An item that is out of stock will have a red message next to it. The add to cart button will be replaced by a button you click to have us email you when the product is back in stock!
  • Do you have a printed catalog?
    • Yes. If you would like a copy of the United Coffee Service Product Catalog, you can e-mail sales@unitedcoffeeservice.com or 617-327-1020 and we will put one in the mail for you. Please provide us with your account number, company name and whose attention we should mail the catalog to.
  • Do you charge sales tax?
    • Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does currently display as part of the order total on your online receipt. If a product is taxable, you will see it marked as such on the website.
  • What type of payment methods do you accept?
    • In addition to accepting payment by check in thirty (30) days, we accept payment with VISA/MasterCard, American Express and Electronic Funds Transfers. If you would like to discuss payment terms our accounting department is available to provide you with all the necessary information you can contact them at sales@unitedcoffeeservice.com or 617-327-1020.
  • Why do I have to enter my P.O. # when ordering online?
    • Purchase order requirements are set by your company, not by United Coffee Service. If you do not use purchase orders, you will not receive an alert. Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.
  • How can I change my online Shipping Information?
    • To ensure the security of our customers, at the time of checkout, United Coffee Service makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like to add a shipping location, simply fill out required shipping information. United Coffee Service will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact us and we will assist you.
  • How long does it take to get my order delivered?
    • All orders received by 4pm via the website will be delivered the following business day. All other areas will be delivered on their next scheduled delivery day. If you are not sure when that day is or need special arrangements made then please contact customer service at sales@unitedcoffeeservice.com or 617-327-1020 to discuss what options are available.
  • Can I cancel an order after it has been submitted?
    • Once it has been submitted online the order has been placed. To amend or cancel an order, please contact sales@unitedcoffeeservice.com or call 617-327-1020.
  • What is your Privacy Policy?
    • We recognize the sensitive nature of your personal account information. For your protection, all information transmitted to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about United Coffee Service from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.
  • Is United Coffee Service' online ordering secure?
    • Yes, United Coffee Service uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through United Coffee Service, you must notify your credit card provider in accordance with its reporting rules and procedures.
  • How is the information we provide used?
    • We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at United Coffee Service when necessary.
  • Do we use cookies?
    • Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to order from United Coffee Service.
  • Who do I contact about problems with your site?
    • Contact customer service at sales@unitedcoffeeservice.com or 617-327-1020. Please provide them with your account number and the specifics of the problem that you encountered. We will address the problem immediately and let you know when it is resolved.